Support

We're a small team and we read every message. The fastest way to reach us is by email.

Contact

Common questions

How do I cancel my Chive+ subscription?

If you subscribed on iOS, manage cancellation through Apple's subscription settings: open the Settings app on your iPhone or iPad, tap your name, tap Subscriptions, choose Chive, and tap Cancel Subscription. If you subscribed on Android, open the Google Play Store app, tap your profile picture, tap Payments & subscriptions → Subscriptions, choose Chive, and tap Cancel subscription. If you subscribed on the web, open Chive, go to Settings → Account → Plan & Billing, and use the billing portal link.

How do I delete my Chive account?

Open Chive and go to Settings → Account → Delete Account. You can also reach the same screen via Settings → Data & Privacy → Privacy & Your Data → Delete Account & Data. Deletion is permanent and removes your pantry, history, and personal data. Data in a shared home remains available to its other members. See our Privacy Policy for how long backups are kept. If you run into any trouble, email support@chive-app.com.

You don't need the app installed to delete your account. Sign in at chive-app.com and use the same Settings → Account → Delete Account screen, or email privacy@chive-app.com from the address on your account and ask us to delete it. We'll confirm it's you, then delete the account and its data; backup copies are removed within 30 days, as our Privacy Policy describes. Deleting your account does not cancel an App Store or Google Play subscription; cancel that in the store first. If you tried Chive as a guest and never saved an account, delete the guest kitchen in the app the same way, from Settings → Account → Delete Account.

I have a feature request or bug report.

We'd love to hear it. Email support@chive-app.com with a short description and, if it's a bug, the steps to reproduce. Screenshots help.

Where are my data and photos stored?

Your account data is stored on Supabase (Postgres) in the United States. Photos and other media are stored in Supabase Storage. We never sell your data or share it with third parties for their own marketing or advertising. For the full story, see our Privacy Policy.

Refunds

iOS subscription refunds are handled by Apple; request one at reportaproblem.apple.com. Android subscription refunds are handled by Google Play; request one from your Google Play order history, and if Google Play can no longer process it, email support@chive-app.com. For web subscription refunds within 14 days of purchase, email support@chive-app.com.